Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area. For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Occ Summary

Coordinate and participate in a variety of dutie s associated withdaily clinic preparation process, patient identificatio n, patient checkin/out, charge posting, cash management and patient appo intmentscheduling. Position also involves customer service, messagedistr ibution, ancillary scheduling and preparation and referralsmanagement.

Work Performed

Prepare for clinic visits by reviewing next day patients andcompleting next day preparation activities. Enterpre-visit orders andprepare new patient charts. Pick up X-rays, office c harts, medicalrecords, reports, petty cash and collections bag. File his tory sheets,ancillary reports and all other required patient record docu mentation.Return medical records. Attach HIPPA/Medicare documents to the encounter forms.Check-in patient upon arrival in the practice. Identify correct patientinformation in Maestro Care. Verify patient demographic data. EditMaestro Care as needed. Accurately identify the appropriate ac countfor patient visit. Present and educate patients on required forms a ndobtain signature as required by policy and procedure. Completes allMae stro Care check-in files and manage all appropriate alerts. Collectand p ost co-payments and balances on accounts due. Imprint all patientspecifi c chart documents and requisition/transmittal documents. Copy,file and d istribute insurance cards as indicated by procedure.Coordinate all labs/ procedures as requested. Maintain private physicianoffice charts.Prepareencounter forms. Investigate and account for missing encounterforms. Au dit encounter forms for completeness and accuracy beforebatching. Batche s encounter forms or charge posting in Maestro Care.Schedule tests and p rocedures. Complete and distributeancillary service requisitions.Explain billing to patientsaccording to PRMO credit and collection policies. De termine the amountof cash to be collected based on insurance plan.Check- outpatients. Make return appointments by scheduling patients into thecor rect appointment type, entering the primary care physician orreferring p hysician and scheduling tests and procedures.Answer telephone, take and deliver messages to physicians, nurses andothers. Report obtained medica l information from patientsand referringphysicians accurately, complete ly and timely. Disseminate messagesaccording to practice communication s tandards

Knowledge, Skills and Abilities

Strong verb al and written communication. Basic PC and data entryskills. Knowledge o fmedical terminology and telephone etiquette.Demonstrated ability to or ganize and prioritize work, provide oral andwritten instructions, intera ct tactfully with customers and establishand maintain effective relation ships with others. Must be able to applyspecific departmental policies r ules and regulations relating toverifying patient information, collectin g payments and maintainingrecords and forms.

Level Character istics

N/A

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.